Simply fill out our Client Sign-Up form here! We ask for some basic information: your name, address, phone number, a description of your pet, and requested services. We will respond within 24 hours with a welcome email and a link to sign in to your new WeWalkNYC/Time to Pet account. Once you sign in, you will be prompted to finish setting up your account by editing your profile, adding your pup or kitty, and adding a credit card for billing. You can also book your requested services directly through your WeWalkNYC/Time to Pet account! Account setup is intuitive and user-friendly, but if you have any questions you can email us any time.

Clients have continuous access to all past, current, and upcoming invoices through their WeWalkNYC/Time to Pet account. We email weekly billing invoices every Friday evening for the previous week of service (Saturday-Friday). Invoices are due every Friday. You will have the option to pay directly by credit card or through our business Venmo. Tips are welcome and 100% of tips go straight to our amazing team!

Once your WeWalkNYC account is set up, we will schedule a meet-n-greet at your home with the main Pet Professional in your area. This meet-n-greet is a great time to review your pet’s care instructions, review gear notes, get to know your Professional, and hand off the house and building keys. Our Pet Professionals are local, trained professionals with your pet's best interests at heart. Our Professionals are hired as employees (not independent contractors) which means they are thoroughly vetted, background checked, and covered by Liability, Workers Compensation, and Disability Insurance.

Your pup is your family, and we know how important it is to have someone you know and trust in your home, caring for your pup. Each of our walkers has an assigned geographical neighborhood (their “route” as we like to call it) which consists of a specific set of pups that they see each day. The pups (and their parents) really become like family, and we do our best to encourage longevity and limited turnover amongst our team. Should your walker resign or move to another route for any reason, we will notify you as far in advance as possible and give you ample opportunity to meet and get to know your new walker before they take over.

Absolutely!

We work with the most highly regarded insurance companies in our industry. Every person on our staff is fully insured and bonded!

Yes!

We happily welcome pups of all breeds and temperaments!

Of Course!

Please include all specific feeding instructions to us in an email so we can make sure your walker is notified and add the notes to your pup’s profile.

Our office hours are Monday – Friday, 10 AM – 5 PM.

During that time feel free to call our office directly, email us, or message us through the portal and someone will reply to you ASAP (usually within a few minutes). If you submit a request over the weekend or during off hours someone from our office will reply as soon as we get back in. For emergencies, please text 305.767.0721 and someone will get back to you as soon as possible.

We currently do not offer services requiring off leash activity for the safety and security of the pups in our care.

Sure we do!

Even pups get sick sometimes! We’re more than happy to administer pills, topical medication, and really anything that doesn’t require a veterinary technician certification. Keep us in the loop and we’ll help however we can.

Any services that are cancelled after 6 pm the evening before the the scheduled service will result in a full charge for that service. We accept same day service requests (as available) for an additional $10 fee.